Shipping policy

Shipping Policy

At i-Reluxe, we are dedicated to delivering your order safely and promptly. Please review the following shipping terms to understand our processing times, delivery estimates, and shipping policies.

Order Processing

  • Processing Time: Orders are typically processed within 1 to 3 business days after payment confirmation.

    • Note: During peak periods, processing times may be slightly longer.
  • Once your order has been dispatched, you will receive tracking information via email.
  • Tracking updates may take 24–48 hours to appear.

Shipping Within Australia

We currently offer shipping within Australia only.

  • Standard Delivery: Estimated delivery time is between 2 to 10 business days, depending on your location.
  • Shipping Costs: Shipping costs are calculated at checkout based on your postcode and the size/weight of your items.

    • For some remote or regional areas, a custom shipping quote may be required. If applicable, we will contact you before dispatch. If we are unable to service your area, your order will be canceled and fully refunded.

Shipping Cost Disclaimer

Shipping costs displayed at checkout may not always be fully accurate, especially for addresses outside metropolitan zones.

  • In some cases, we may use third-party couriers for areas not covered by our primary delivery partners. If the final shipping cost significantly differs from the estimate shown at checkout, we will contact you before dispatch to confirm or adjust your order.

Shipping Restrictions

  • No P.O. Boxes: We do not deliver to P.O. Boxes or parcel lockers. A valid physical address is required for delivery.

Please note: Delivery is limited to locations accessible by delivery truck. If your address requires special access or is not accessible by standard delivery vehicles, please contact us before placing your order to confirm delivery feasibility.

  • International Shipping: Unfortunately, international shipping is not available at this time.

Delivery Issues & Damaged Items

If your order has not arrived within the expected timeframe, please contact us at info@i-reluxe.com.au, and we will resolve the issue as quickly as possible.

If your item arrives damaged or defective, please notify us within 48 hours of receipt and include clear photos of the damage. We will work promptly to resolve the issue.

Need Help with Your Delivery?

For any shipping-related questions or issues, our friendly customer service team is here to help. Reach out to us at:

This revised version aligns with i-Reluxe's style, focusing on clear, professional communication while keeping things customer-friendly. Let me know if you'd like any other adjustments!