Warranty Information

Warranty Policy

At i-Reluxe Australia, we stand behind the quality of our products. We offer comprehensive warranty coverage to ensure your complete satisfaction.

Warranty Coverage

All products purchased from i-Reluxe Australia come with a manufacturer's warranty that covers defects in materials and workmanship under normal use.

  • Standard Warranty Period: 12 months from the date of purchase
  • Extended Warranty: Available for select products (please inquire at time of purchase)

What's Covered

Our warranty covers:

  • Manufacturing defects in materials
  • Workmanship defects under normal use
  • Functional failures not caused by misuse or accidents
  • Parts and labor for covered repairs

What's Not Covered

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or accidents
  • Unauthorized modifications or repairs
  • Cosmetic damage that doesn't affect functionality
  • Damage from improper storage or maintenance
  • Products purchased from unauthorized retailers

How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Email our customer service team with your order number and description of the issue
  2. Provide Proof of Purchase: Include your original receipt or order confirmation
  3. Product Assessment: Our team will review your claim and may request photos or additional information
  4. Resolution: We will repair, replace, or refund the product as appropriate

Return Process

If a return is required for warranty service:

  • We will provide a return authorization number
  • Products must be returned in their original packaging when possible
  • Return shipping costs may be covered for valid warranty claims
  • Processing time is typically 7-14 business days upon receipt

Contact Information

For warranty inquiries or to file a claim, please contact us:

Email: support@i-reluxe.com.au
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM AEST

Australian Consumer Law

Our warranty is provided in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty policy is effective as of the date of purchase and may be updated from time to time. Please check our website for the most current version.