Privacy policy

Last Updated: March 24, 2025

1. Introduction

HUBSITE PTY LTD trading as i-Reluxe Australia ("i-Reluxe," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from i-reluxe.com.au (the "Site") or otherwise interact with us (collectively, the "Services").

By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.

2. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "Last Updated" date.

3. Personal Information We Collect

We collect personal information about you in several ways, depending on how you interact with our Site and Services.

(a) Information You Provide to Us

  • Contact details: Name, billing/shipping address, phone number, and email
  • Order information: Purchase details, payment confirmation, and transaction records
  • Account information: Username, password, and security details
  • Customer support: Information you provide when contacting us for assistance

If you choose not to provide certain information, some features of the Services may not be available to you.

(b) Information We Automatically Collect

When you visit our Site, we may automatically collect:

  • Device and browser information, IP address, and session data
  • Details about how you interact with our Site (pages viewed, links clicked)
  • Items added to or left in your shopping cart (used for cart reminder emails/SMS)

We use cookies, pixels, and similar technologies to collect this information. For more details about cookies, see Section 6.

(c) Information from Third Parties

We may receive personal information from:

  • Shopify Inc., which hosts our online store and provides e-commerce infrastructure
  • Payment processors, to process your orders securely
  • Marketing and analytics partners, such as Google and Meta, for analytics and remarketing

All third-party data is handled in accordance with this Privacy Policy.

4. How We Use Personal Information

We use your information for purposes including:

  • Order Fulfilment: Processing payments, shipping orders, and handling returns/exchanges
  • Customer Support: Responding to inquiries and improving our services
  • Marketing & Advertising: Sending updates, offers, and personalized ads (where permitted)
  • Security & Fraud Prevention: Detecting and preventing fraudulent or unlawful activity
  • Legal Compliance: Meeting our legal, tax, and accounting obligations

5. How We Share Personal Information

We may share your information with:

  • Service providers (e.g., IT, logistics, and payment processors)
  • Advertising and analytics partners (e.g., Google Analytics, Meta Pixel)
  • Government authorities if required by law or to protect our rights

We do not sell or rent personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies to personalize your experience, analyze site traffic, and deliver relevant advertising.

We may also use third-party analytics and advertising tools (such as Google Analytics and Meta Pixel) that collect data about your browsing behavior across different websites.

You can manage or disable cookies through your browser settings. For more details on how Google uses data, please visit: https://policies.google.com/technologies/partner-sites

7. International Data Transfers

Our store is hosted by Shopify Inc., with servers located in the United States and Canada. Your personal information may be transferred to and processed in these countries.

Shopify ensures adequate data protection through compliance with applicable privacy laws and contractual safeguards.

8. Data Retention and Security

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required by law.

Typically, order and transaction records are retained for 7 years for accounting and compliance purposes.

We take reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Data

Our Services are not directed to children under 16, and we do not knowingly collect data from them. If you believe a child has provided personal information, please contact us for removal.

10. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and request a copy of your personal data
  • Request correction or deletion of your data
  • Restrict or object to the processing of your data
  • Withdraw consent where applicable

To exercise these rights, please contact us at support@i-reluxe.com.au.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

HUBSITE PTY LTD Trading as i-Reluxe Australia

Email: support@i-reluxe.com.au

Website: https://i-reluxe.com.au 

Address: 1/31 Birnie Avenue, Lidcombe NSW 2141, Australia