At I-Reluxe your satisfaction is our highest priority. We are committed to providing high-quality products and exceptional service. If you encounter any issues with your purchase, we are here to assist you in accordance with Australian Consumer Law.

1. Returns and Exchanges

Eligibility: You may return items for store credit or exchange within 15 days of receiving your order, provided the item is: In new and unused condition Unopened and in its original packaging, including any seals (if applicable) In a resalable condition Not damaged in any way

Process: To return an item for a change of mind, please contact our Support Team at Email Address. We will provide detailed instructions on how to proceed.

Refunds: Refunds for change-of-mind returns will be issued as store credit only. We do not offer cash refunds or refunds to the original payment method for change-of-mind returns.

Returns: Returns due to a change of mind are not accepted for massage chairs. Faulty or Incorrect Items.

Eligibility: If you receive a faulty product, an item that does not match its description, or a product that is not of acceptable quality, you are entitled to a refund, replacement, or repair under Australian Consumer Law.

Process: Contact our Support Team at Email address to report the issue. We will guide you through the return process.

Costs: We will cover the cost of return shipping for faulty items. For non-faulty returns, you are responsible for the cost and risk of return shipping.

2. Return Procedures

Initial Contact: To initiate a return or exchange, email our Support Team at Email Address and Phone number : + 1300674395. Provide your order number and reason for the return or exchange.
Assessment: Upon receiving the returned item, we will inspect it to ensure it meets the return conditions. We will then contact you to confirm the outcome.
Options: After confirmation, you may choose between An exchange for any product available in our stock.
Store credit for the amount spent on the returned item(s).

3. Important Notes

Ensure items are returned in accordance with the conditions specified above to be eligible for store credit or exchange.
We recommend insuring high-value items returned for change of mind to avoid any loss or damage during transit.
For any questions or additional support, please reach out to our Support Team at Email Address. We are here to assist you.